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The global Co-Browsing Software market size was valued at USD 218.6 Million in 2022 and will reach USD 288.62 Million in 2028, with a CAGR of 4.74% during 2022-2028.
Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer view of the website. This empowers the agents to take temporary control of the customer screen to guide them through complex transactions and processes when placing a purchase order. The businesses that make customer engagement as the focal point are inclined towards value creation as well as optimizing their RoI. They give customers meaningful end-to-end customer experience with interactive and real-time support.
At the beginning of 2020, COVID-19 disease began to spread around the world, millions of people worldwide were infected with COVID-19 disease, and major countries around the world have implemented foot prohibitions and work stoppage orders. Except for the medical supplies and life support products industries, most industries have been greatly impacted, and co-browsing software industries have also been greatly affected. In the past few years, the co-browsing software market experienced a growth of. At the end of 2019, COVID-19 began to erupt in China, due to the huge decrease of global economy; forecast the growth rate of global economy will show a decrease, due to this reason, co-browsing software market size will be with a growth rate of. As of the date of the report, there have been more than 200 million confirmed cases of CVOID-19 worldwide, and the epidemic has not been effectively controlled.
The sudden Covid-19 epidemic has caused industry participants to face unprecedented challenges, such as digital operations, managing costs, and maintaining supply chains. Affected by the epidemic, many industry players have surged in financial pressure and IT budgets are tight. They hope to reduce costs and improve cash flow. On average, most industry players have at least five cloud platforms to meet specific applications. Each cloud platform has different management processes and interfaces. At the same time, hundreds of applications are distributed on internal servers, private clouds, and public clouds. These have greatly increased the complexity of daily operations, and increased indirect costs such as personnel recruitment and training, and IT maintenance.
Increasing demand
In the digital economy, companies are leveraging high tech innovations to do business in a more efficient and faster manner. For long, businesses have depended on in-person visits to handle training sessions, customer support or complicated discussions due to the inherent limitations of other forms of communications like a phone call. Although effective, personal visits are time-consuming and expensive, making it an inefficient way to spend executive time. Other tools like screen-sharing are clunky requiring downloads and installations while having limited security. It is said that nearly 60 percent of customer interactions worldwide needed intervention of a human support. New tools like co-browsing and video chats are becoming the bridge to improve efficiency without compromising the benefits of face-to-face interactions.
Traditional office software upgrade requirements are not rigid, and the ability of small and micro enterprises to pay is a problem
In the field of enterprise service software, collaborative browsing is a fast-growing track, but compared with the trillion-dollar market in the United States, there are still many obstacles to the development process of other developing countries in the world. Large-scale enterprises have more or less used collaborative browsing software, which has become a part of the huge organization structure of the enterprise for many years. Therefore, although the management team is familiar with the advantages of collaborative browsing, in actual applications, companies are not willing to spend more money for collaboration, except for software with significant effects and lower prices. As for small and micro enterprises, the concept of saving while saving makes it difficult for co-browsing software that does not aim at income-generating to capture the hearts of users.
Region Overview:
In 2021, the share of the Co-Browsing Software market in North America stood at 33.13%.
Company Overview:
Pegasystems is one of the major players operating in the Co-Browsing Software market, holding a share of 17.81% in 2022.
Pegasystems
Pegasystems is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management, digital process automation, and business process management (BPM). The company has been publicly traded since 1996 as PEGA (NASDAQ). The company's core product is the Pega Platform, which is part of its Pega Infinity suite of applications for customer engagement and digital process automation.
TeamViewer
TeamViewer is an international technology company headquartered in Göppingen, Germany. The company became known for the TeamViewer remote access and support software of the same name. Today, TeamViewer AG offers its customers a global platform for connecting, monitoring, and controlling of computers, machines, and other devices. TeamViewer's software is used in companies of all sizes and from all industries, for example to digitalize processes along the industrial value chain. The company is listed on the stock exchange and is a member of the MDAX and TecDAX.
Segmentation Overview:
As for product types, the Cloud-based segment held the largest market share in 2021.
Application Overview:
The market's largest segment by application is the segment Large Enterprises, with a market share of 60.27% in 2021.
The Co-Browsing Software market report covers sufficient and comprehensive data on market introduction, segmentations, status and trends, opportunities and challenges, industry chain, competitive analysis, company profiles, and trade statistics, etc. It provides in-depth and all-scale analysis of each segment of types, applications, players, 5 major regions and sub-division of major countries, and sometimes end user, channel, technology, as well as other information individually tailored before order confirmation.
Meticulous research and analysis were conducted during the preparation process of the report. The qualitative and quantitative data were gained and verified through primary and secondary sources, which include but not limited to Magazines, Press Releases, Paid Databases, Maia Data Center, National Customs, Annual Reports, Public Databases, Expert interviews, etc. Besides, primary sources include extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs, and marketing executives, downstream distributors, as well as end-clients.
In this report, the historical period starts from 2018 to 2022, and the forecast period ranges from 2023 to 2028. The facts and data are demonstrated by tables, graphs, pie charts, and other pictorial representations, which enhances the effective visual representation and decision-making capabilities for business strategy.
Key Companies in the global Co-Browsing Software market covered in Chapter 4:
Surfly
TeamViewer
Upscope
Talisma
Talkative
Pegasystems
Vizolution
eGain
Revechat
LiveCaller
Glance
Glia
LogMeIn
Acquire
In Chapter 12 and Chapter 14.1, on the basis of types, the Co-Browsing Software market from 2018 to 2028 is primarily split into:
Cloud Based
On Premises
In Chapter 13 and Chapter 14.2, on the basis of the Downstream Industry, the Co-Browsing Software market from 2018 to 2028 covers:
Large Enterprises
SMEs
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, history and forecast (2018-2028) of the following regions are covered in Chapters 6, 7, 8, 9, 10, 11, 15:
North America (United States, Canada, Mexico)
Europe (Germany, United Kingdom, France, Italy, Spain)
Asia Pacific (China, Japan, South Korea, India, Southeast Asia)
South America (Brazil, Argentina)
Middle East & Africa (Saudi Arabia, UAE, South Africa)
Outline:
Chapter 1 begins with the Co-Browsing Software market scope and definition, product segment introduction, global overall market size, as well as market dynamics scenarios such as opportunities, challenges, and industry development trends under inflation. It offers a high-level view of the current state of the Co-Browsing Software market and its likely evolution in the short to mid-term and long term.
Chapter 2 provides Co-Browsing Software industry chain analysis, covering raw materials analysis, cost structure, price estimate, and forecast, along with price-impacting factors, downstream channels, and major customers. It aims to help readers to grab insights into product upstream, midstream, and downstream fields.
Chapter 3 depicts Co-Browsing Software industry competitive analysis regarding market concentration rate, saturation rate, feasibility analysis from new entrants, as well as substitute's status and trends. It indicates the developing space and prospects of the current industry.
Chapter 4 analyzes extensive company profiles, comprising company basic info, product or service profiles, and sales, price, value, gross, and gross margin 2018-2023. It incorporates the Co-Browsing Software market ranking, benchmarks, and company business portfolio.
Chapter 5 presents trade statistics of import and export volume from 2018-2023, demonstrating domestic and international market comparisons in specific countries.
Chapters 6-10 highlight Co-Browsing Software market status at the regional and country levels, including 5 major regions of North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America. The region and country list in the sample is only for reference, and it can be adjusted as required.
Chapter 11 involves geographical market figures of sales, value, market share, and growth rate. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of each specific region.
Chapters 12-13 evaluate the Co-Browsing Software market based on different types and applications. It focuses on sales and value of 2018-2023 from both vertical and horizontal perspectives.
Chapters 14-15 elaborate on the Co-Browsing Software market forecast data from 2023-2028, segmented by types and applications, regions, and major countries, helping readers to know future aspects and growth trends.
Chapter 16 ends with an elaboration of data sources and research methodology. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
2022
Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer view of the website. This empowers the agents to take temporary control of the customer screen to guide them through complex transactions and processes when placing a purchase order. The businesses that make customer engagement as the focal point are inclined towards value creation as well as optimizing their RoI. They give customers meaningful end-to-end customer experience with interactive and real-time support.
At the beginning of 2020, COVID-19 disease began to spread around the world, millions of people worldwide were infected with COVID-19 disease, and major countries around the world have implemented foot prohibitions and work stoppage orders. Except for the medical supplies and life support products industries, most industries have been greatly impacted, and co-browsing software industries have also been greatly affected. In the past few years, the co-browsing software market experienced a growth of. At the end of 2019, COVID-19 began to erupt in China, due to the huge decrease of global economy; forecast the growth rate of global economy will show a decrease, due to this reason, co-browsing software market size will be with a growth rate of. As of the date of the report, there have been more than 200 million confirmed cases of CVOID-19 worldwide, and the epidemic has not been effectively controlled.
The sudden Covid-19 epidemic has caused industry participants to face unprecedented challenges, such as digital operations, managing costs, and maintaining supply chains. Affected by the epidemic, many industry players have surged in financial pressure and IT budgets are tight. They hope to reduce costs and improve cash flow. On average, most industry players have at least five cloud platforms to meet specific applications. Each cloud platform has different management processes and interfaces. At the same time, hundreds of applications are distributed on internal servers, private clouds, and public clouds. These have greatly increased the complexity of daily operations, and increased indirect costs such as personnel recruitment and training, and IT maintenance.
Increasing demand
In the digital economy, companies are leveraging high tech innovations to do business in a more efficient and faster manner. For long, businesses have depended on in-person visits to handle training sessions, customer support or complicated discussions due to the inherent limitations of other forms of communications like a phone call. Although effective, personal visits are time-consuming and expensive, making it an inefficient way to spend executive time. Other tools like screen-sharing are clunky requiring downloads and installations while having limited security. It is said that nearly 60 percent of customer interactions worldwide needed intervention of a human support. New tools like co-browsing and video chats are becoming the bridge to improve efficiency without compromising the benefits of face-to-face interactions.
Traditional office software upgrade requirements are not rigid, and the ability of small and micro enterprises to pay is a problem
In the field of enterprise service software, collaborative browsing is a fast-growing track, but compared with the trillion-dollar market in the United States, there are still many obstacles to the development process of other developing countries in the world. Large-scale enterprises have more or less used collaborative browsing software, which has become a part of the huge organization structure of the enterprise for many years. Therefore, although the management team is familiar with the advantages of collaborative browsing, in actual applications, companies are not willing to spend more money for collaboration, except for software with significant effects and lower prices. As for small and micro enterprises, the concept of saving while saving makes it difficult for co-browsing software that does not aim at income-generating to capture the hearts of users.
Region Overview:
In 2021, the share of the Co-Browsing Software market in North America stood at 33.13%.
Company Overview:
Pegasystems is one of the major players operating in the Co-Browsing Software market, holding a share of 17.81% in 2022.
Pegasystems
Pegasystems is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management, digital process automation, and business process management (BPM). The company has been publicly traded since 1996 as PEGA (NASDAQ). The company's core product is the Pega Platform, which is part of its Pega Infinity suite of applications for customer engagement and digital process automation.
TeamViewer
TeamViewer is an international technology company headquartered in Göppingen, Germany. The company became known for the TeamViewer remote access and support software of the same name. Today, TeamViewer AG offers its customers a global platform for connecting, monitoring, and controlling of computers, machines, and other devices. TeamViewer's software is used in companies of all sizes and from all industries, for example to digitalize processes along the industrial value chain. The company is listed on the stock exchange and is a member of the MDAX and TecDAX.
Segmentation Overview:
As for product types, the Cloud-based segment held the largest market share in 2021.
Application Overview:
The market's largest segment by application is the segment Large Enterprises, with a market share of 60.27% in 2021.
The Co-Browsing Software market report covers sufficient and comprehensive data on market introduction, segmentations, status and trends, opportunities and challenges, industry chain, competitive analysis, company profiles, and trade statistics, etc. It provides in-depth and all-scale analysis of each segment of types, applications, players, 5 major regions and sub-division of major countries, and sometimes end user, channel, technology, as well as other information individually tailored before order confirmation.
Meticulous research and analysis were conducted during the preparation process of the report. The qualitative and quantitative data were gained and verified through primary and secondary sources, which include but not limited to Magazines, Press Releases, Paid Databases, Maia Data Center, National Customs, Annual Reports, Public Databases, Expert interviews, etc. Besides, primary sources include extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs, and marketing executives, downstream distributors, as well as end-clients.
In this report, the historical period starts from 2018 to 2022, and the forecast period ranges from 2023 to 2028. The facts and data are demonstrated by tables, graphs, pie charts, and other pictorial representations, which enhances the effective visual representation and decision-making capabilities for business strategy.
Key Companies in the global Co-Browsing Software market covered in Chapter 4:
Surfly
TeamViewer
Upscope
Talisma
Talkative
Pegasystems
Vizolution
eGain
Revechat
LiveCaller
Glance
Glia
LogMeIn
Acquire
In Chapter 12 and Chapter 14.1, on the basis of types, the Co-Browsing Software market from 2018 to 2028 is primarily split into:
Cloud Based
On Premises
In Chapter 13 and Chapter 14.2, on the basis of the Downstream Industry, the Co-Browsing Software market from 2018 to 2028 covers:
Large Enterprises
SMEs
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, history and forecast (2018-2028) of the following regions are covered in Chapters 6, 7, 8, 9, 10, 11, 15:
North America (United States, Canada, Mexico)
Europe (Germany, United Kingdom, France, Italy, Spain)
Asia Pacific (China, Japan, South Korea, India, Southeast Asia)
South America (Brazil, Argentina)
Middle East & Africa (Saudi Arabia, UAE, South Africa)
Outline:
Chapter 1 begins with the Co-Browsing Software market scope and definition, product segment introduction, global overall market size, as well as market dynamics scenarios such as opportunities, challenges, and industry development trends under inflation. It offers a high-level view of the current state of the Co-Browsing Software market and its likely evolution in the short to mid-term and long term.
Chapter 2 provides Co-Browsing Software industry chain analysis, covering raw materials analysis, cost structure, price estimate, and forecast, along with price-impacting factors, downstream channels, and major customers. It aims to help readers to grab insights into product upstream, midstream, and downstream fields.
Chapter 3 depicts Co-Browsing Software industry competitive analysis regarding market concentration rate, saturation rate, feasibility analysis from new entrants, as well as substitute's status and trends. It indicates the developing space and prospects of the current industry.
Chapter 4 analyzes extensive company profiles, comprising company basic info, product or service profiles, and sales, price, value, gross, and gross margin 2018-2023. It incorporates the Co-Browsing Software market ranking, benchmarks, and company business portfolio.
Chapter 5 presents trade statistics of import and export volume from 2018-2023, demonstrating domestic and international market comparisons in specific countries.
Chapters 6-10 highlight Co-Browsing Software market status at the regional and country levels, including 5 major regions of North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America. The region and country list in the sample is only for reference, and it can be adjusted as required.
Chapter 11 involves geographical market figures of sales, value, market share, and growth rate. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of each specific region.
Chapters 12-13 evaluate the Co-Browsing Software market based on different types and applications. It focuses on sales and value of 2018-2023 from both vertical and horizontal perspectives.
Chapters 14-15 elaborate on the Co-Browsing Software market forecast data from 2023-2028, segmented by types and applications, regions, and major countries, helping readers to know future aspects and growth trends.
Chapter 16 ends with an elaboration of data sources and research methodology. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Years considered for this report:
Historical Years:
2018-2022Base Year:
2022Estimated Year:
2023Forecast Period:
2023-2028Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
