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According to the latest research, the global Business Process Outsourcing market size was valued at USD 342992.68 million in 2022 and is expected to expand at a CAGR of 6.42% during the forecast period, reaching USD 498104.06 million by 2028.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
This report elaborates on the market size, market characteristics, and market growth of the Business Process Outsourcing industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Business Process Outsourcing. The report also introduces players in the industry from the perspective of the value chain and looks into the leading companies.
Key Points this Global Business Process Outsourcing Market Report Include:
Market Size Estimates: Business Process Outsourcing market size estimation in terms of revenue and sales from 2018-2028
Market Dynamic and Trends: Business Process Outsourcing market drivers, restraints, opportunities, and challenges
Macro-economy and Regional Conflict: Influence of global inflation and Russia & Ukraine War on the Business Process Outsourcing market
Segment Market Analysis: Business Process Outsourcing market revenue and sales by type and by application from 2018-2028
Regional Market Analysis: Business Process Outsourcing market situations and prospects in major and top regions and countries
Business Process Outsourcing Market
Business Process Outsourcing Industry Chain: Business Process Outsourcing market raw materials & suppliers, manufacturing process, distributors by region, downstream customers
Business Process Outsourcing Industry News, Policies by regions
Business Process Outsourcing Industry Porters Five Forces Analysis
Key players in the global Business Process Outsourcing market are covered in Chapter 2:
Blackstone Group
Conduent, Inc.
CBRE Group
Tata Consultancy Services
Infosys
Cognizant
Genpact
Transcosmos
HP Infosystem
Synnex (Convergys included)
Alorica
Sodexo
ADP, LLC
Accenture
Capgemini
Teleperformance
Wipro
TTEC Holdings Inc.
In Chapter 6 and Chapter 9, on the basis of types, the Business Process Outsourcing market from 2018 to 2028 is primarily split into:
Finance & Accounting
Human Resources
Knowledge Process Outsourcing
Procurement & Supply Chain
Customer Services
Others
In Chapter 7 and Chapter 10, on the basis of applications, the Business Process Outsourcing market from 2018 to 2028 covers:
Banking, Financial Services and Insurance (BFSI)
Healthcare
Manufacturing
IT & Telecommunication
Retail
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions from 2018 to 2028 are covered in Chapter 8 and Chapter 11:
United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
In summary, this report relies on sources from both primary and secondary, combines comprehensive quantitative analysis with detailed qualitative analysis, and pictures the market from a macro overview to micro granular segment aspects. Whatever your role in this industry value chain is, you should benefit from this report with no doubt.
Chapter Outline
This report consists of 12 chapters. Below is a brief guideline to help you quickly grasp the main contents of each chapter:
Chapter 1 first introduces the product overview, market scope, product classification, application, and regional division, and then summarizes the global Business Process Outsourcing market size in terms of revenue, sales volume, and average price.
Chapter 2 analyzes the main companies in the Business Process Outsourcing industry, including their main businesses, products/services, sales, prices, revenue, gross profit margin, and the latest developments/updates.
Chapter 3 is an analysis of the competitive environment of Business Process Outsourcing market participants. This mainly includes the revenue, sales, market share, and average price of the top players, along with the market concentration ratio in 2022 and the players' M&A and expansion in recent years.
Chapter 4 is an analysis of the Business Process Outsourcing industrial chain, including raw material analysis, manufacturing cost structure, distributors, and major downstream buyers.
Chapter 5 focuses on Business Process Outsourcing market dynamics and marketing strategy analysis, which include opportunities, challenges, industry development trends under inflation, industry news and policies analyzed by region, Porter's Five Forces analysis, as well as direct and indirect marketing, and the development trends of marketing channels.
Chapters 6-8 have segmented the Business Process Outsourcing market by type, application, and region, with a focus on sales and value from 2018 to 2023 from both vertical and horizontal perspectives.
Chapters 9-11 provide detailed Business Process Outsourcing market forecast data for 2023-2028, broken down by type and application, region, and major countries to help understand future growth trends.
Chapter 12 concludes with an explanation of the data sources and research methods. Verify and analyze through preliminary research to obtain final quantitative and qualitative data.
2022
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
This report elaborates on the market size, market characteristics, and market growth of the Business Process Outsourcing industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Business Process Outsourcing. The report also introduces players in the industry from the perspective of the value chain and looks into the leading companies.
Key Points this Global Business Process Outsourcing Market Report Include:
Market Size Estimates: Business Process Outsourcing market size estimation in terms of revenue and sales from 2018-2028
Market Dynamic and Trends: Business Process Outsourcing market drivers, restraints, opportunities, and challenges
Macro-economy and Regional Conflict: Influence of global inflation and Russia & Ukraine War on the Business Process Outsourcing market
Segment Market Analysis: Business Process Outsourcing market revenue and sales by type and by application from 2018-2028
Regional Market Analysis: Business Process Outsourcing market situations and prospects in major and top regions and countries
Business Process Outsourcing Market
Competitive Landscape
and Major Players: Analysis of 10-15 leading market players, sales, price, revenue, gross, gross margin, product/service profile and recent development/updates, etc.Business Process Outsourcing Industry Chain: Business Process Outsourcing market raw materials & suppliers, manufacturing process, distributors by region, downstream customers
Business Process Outsourcing Industry News, Policies by regions
Business Process Outsourcing Industry Porters Five Forces Analysis
Key players in the global Business Process Outsourcing market are covered in Chapter 2:
Blackstone Group
Conduent, Inc.
CBRE Group
Tata Consultancy Services
Infosys
Cognizant
Genpact
Transcosmos
HP Infosystem
Synnex (Convergys included)
Alorica
Sodexo
ADP, LLC
Accenture
Capgemini
Teleperformance
Wipro
TTEC Holdings Inc.
In Chapter 6 and Chapter 9, on the basis of types, the Business Process Outsourcing market from 2018 to 2028 is primarily split into:
Finance & Accounting
Human Resources
Knowledge Process Outsourcing
Procurement & Supply Chain
Customer Services
Others
In Chapter 7 and Chapter 10, on the basis of applications, the Business Process Outsourcing market from 2018 to 2028 covers:
Banking, Financial Services and Insurance (BFSI)
Healthcare
Manufacturing
IT & Telecommunication
Retail
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions from 2018 to 2028 are covered in Chapter 8 and Chapter 11:
United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
In summary, this report relies on sources from both primary and secondary, combines comprehensive quantitative analysis with detailed qualitative analysis, and pictures the market from a macro overview to micro granular segment aspects. Whatever your role in this industry value chain is, you should benefit from this report with no doubt.
Chapter Outline
This report consists of 12 chapters. Below is a brief guideline to help you quickly grasp the main contents of each chapter:
Chapter 1 first introduces the product overview, market scope, product classification, application, and regional division, and then summarizes the global Business Process Outsourcing market size in terms of revenue, sales volume, and average price.
Chapter 2 analyzes the main companies in the Business Process Outsourcing industry, including their main businesses, products/services, sales, prices, revenue, gross profit margin, and the latest developments/updates.
Chapter 3 is an analysis of the competitive environment of Business Process Outsourcing market participants. This mainly includes the revenue, sales, market share, and average price of the top players, along with the market concentration ratio in 2022 and the players' M&A and expansion in recent years.
Chapter 4 is an analysis of the Business Process Outsourcing industrial chain, including raw material analysis, manufacturing cost structure, distributors, and major downstream buyers.
Chapter 5 focuses on Business Process Outsourcing market dynamics and marketing strategy analysis, which include opportunities, challenges, industry development trends under inflation, industry news and policies analyzed by region, Porter's Five Forces analysis, as well as direct and indirect marketing, and the development trends of marketing channels.
Chapters 6-8 have segmented the Business Process Outsourcing market by type, application, and region, with a focus on sales and value from 2018 to 2023 from both vertical and horizontal perspectives.
Chapters 9-11 provide detailed Business Process Outsourcing market forecast data for 2023-2028, broken down by type and application, region, and major countries to help understand future growth trends.
Chapter 12 concludes with an explanation of the data sources and research methods. Verify and analyze through preliminary research to obtain final quantitative and qualitative data.
Years considered for this report:
Historical Years:
2018-2022Base Year:
2022Estimated Year:
2023Forecast Period:
2023-2028Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
