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According to the latest research, the global Concierge Service market size was valued at USD 68.05 million in 2022 and is expected to expand at a CAGR of 6.76% during the forecast period, reaching USD 100.75 million by 2028.
Pandemic affects demand for concierge services
The COVID-19 pandemic has negatively impacted the global concierge services market. The coronavirus has adversely affected all travel and transportation activities due to lockdown restrictions. Many airlines, hotels, cruise operators, travel agencies and rental car companies are struggling with crisis management. Concierge service providers have suffered further losses due to the lack of demand for concierge services from companies and individuals due to the pandemic.
Companies focus on meeting consumer needs through remote or virtual services
In the context of the normalization of the epidemic, being able to attract customers requires new procedures and effective communication, making full use of customers personal mobile devices and making more use of other self-service technologies. The first thing a business needs to do is make its customers feel safe. During the pandemic, companies are more focused on meeting consumer needs through remote or virtual services. Minimize human intervention. For example, the introduction of artificial intelligence can meet customers' changing needs and travel plans, and provide customers with better recommendations and choices. Or provide a contactless reception service. Travelers can use the hotel app to experience contactless check-in and check-out. Some hoteliers offer members digital keys that allow them to bypass the front desk entirely, choose their room and floor directly, and gain access to exclusive services and promotional offers. Concierge requests can also be submitted via the mobile app, allowing for contactless access to amenities.
Personalized Concierge Service
High Net Worth Individuals (HNWIs) are increasing the need for personalized services to optimize their time. A growing number of HNWIs are continually raising the bar for concierge service providers. Ask for a more personalized concierge service. Where there is a demand, there is an opportunity. Personalized service is a service with added value that is different from standardized services for the different needs or potential needs of customers, beyond the imagination of customers, and has added value. According to the personality characteristics and special requirements of the guests, proactively provide special services for the guests. Enterprises provide customers with personalized services that are difficult for competitors to imitate and consider important to form a sense of customer loyalty, and use good reputation to continuously attract new customers for the enterprise in order to gain a competitive advantage. Personalized service will be one of the future trends in the concierge service industry.
Rising disposable income and growing economy are the major factors driving the growth of the concierge services market
Rising disposable income and growing economy are the major factors driving the growth of the concierge services market. Many top executives, VIP clients, celebrities and other consumers choose to save time by outsourcing routine or professional tasks to concierge services or personal assistance services. The concierge service provider handles all the time-consuming documents in a professional manner, providing consumers with a stress-free travel experience. The service provider is responsible for all visa and passport services, luggage, duty-free collection. Concierge services greatly optimize the travel experience for consumers. With the improvement of people's income level, the continuous improvement of living standards, and the gradual formation of the concept of spending money to buy enjoyment, the income elasticity coefficient of consumer demand such as concierge services will increase significantly. Drive the rapid growth of the industry.
This report elaborates on the market size, market characteristics, and market growth of the Concierge Service industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Concierge Service. The report also introduces players in the industry from the perspective of the value chain and looks into the leading companies.
Key Points this Global Concierge Service Market Report Include:
Market Size Estimates: Concierge Service market size estimation in terms of revenue and sales from 2018-2028
Market Dynamic and Trends: Concierge Service market drivers, restraints, opportunities, and challenges
Macro-economy and Regional Conflict: Influence of global inflation and Russia & Ukraine War on the Concierge Service market
Segment Market Analysis: Concierge Service market revenue and sales by type and by application from 2018-2028
Regional Market Analysis: Concierge Service market situations and prospects in major and top regions and countries
Concierge Service Market
Concierge Service Industry Chain: Concierge Service market raw materials & suppliers, manufacturing process, distributors by region, downstream customers
Concierge Service Industry News, Policies by regions
Concierge Service Industry Porters Five Forces Analysis
Key players in the global Concierge Service market are covered in Chapter 2:
One Concierge
American Express Concierge
TOKI, Inc.
Tokyo Elite Lifestyle Services
Pure Entertainment Group
PBI, Inc.
Pocket Concierge Inc.
John Paul Group
HinoMaple
Boutique Japan
Airserve
Quintessentially Group
TPO, Inc.
In Chapter 6 and Chapter 9, on the basis of types, the Concierge Service market from 2018 to 2028 is primarily split into:
Transportation
HoReCa & Entertainment
In Chapter 7 and Chapter 10, on the basis of applications, the Concierge Service market from 2018 to 2028 covers:
Corporate
Personal
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions from 2018 to 2028 are covered in Chapter 8 and Chapter 11:
United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
In summary, this report relies on sources from both primary and secondary, combines comprehensive quantitative analysis with detailed qualitative analysis, and pictures the market from a macro overview to micro granular segment aspects. Whatever your role in this industry value chain is, you should benefit from this report with no doubt.
Chapter Outline
This report consists of 12 chapters. Below is a brief guideline to help you quickly grasp the main contents of each chapter:
Chapter 1 first introduces the product overview, market scope, product classification, application, and regional division, and then summarizes the global Concierge Service market size in terms of revenue, sales volume, and average price.
Chapter 2 analyzes the main companies in the Concierge Service industry, including their main businesses, products/services, sales, prices, revenue, gross profit margin, and the latest developments/updates.
Chapter 3 is an analysis of the competitive environment of Concierge Service market participants. This mainly includes the revenue, sales, market share, and average price of the top players, along with the market concentration ratio in 2022 and the players' M&A and expansion in recent years.
Chapter 4 is an analysis of the Concierge Service industrial chain, including raw material analysis, manufacturing cost structure, distributors, and major downstream buyers.
Chapter 5 focuses on Concierge Service market dynamics and marketing strategy analysis, which include opportunities, challenges, industry development trends under inflation, industry news and policies analyzed by region, Porter's Five Forces analysis, as well as direct and indirect marketing, and the development trends of marketing channels.
Chapters 6-8 have segmented the Concierge Service market by type, application, and region, with a focus on sales and value from 2018 to 2023 from both vertical and horizontal perspectives.
Chapters 9-11 provide detailed Concierge Service market forecast data for 2023-2028, broken down by type and application, region, and major countries to help understand future growth trends.
Chapter 12 concludes with an explanation of the data sources and research methods. Verify and analyze through preliminary research to obtain final quantitative and qualitative data.
2022
Pandemic affects demand for concierge services
The COVID-19 pandemic has negatively impacted the global concierge services market. The coronavirus has adversely affected all travel and transportation activities due to lockdown restrictions. Many airlines, hotels, cruise operators, travel agencies and rental car companies are struggling with crisis management. Concierge service providers have suffered further losses due to the lack of demand for concierge services from companies and individuals due to the pandemic.
Companies focus on meeting consumer needs through remote or virtual services
In the context of the normalization of the epidemic, being able to attract customers requires new procedures and effective communication, making full use of customers personal mobile devices and making more use of other self-service technologies. The first thing a business needs to do is make its customers feel safe. During the pandemic, companies are more focused on meeting consumer needs through remote or virtual services. Minimize human intervention. For example, the introduction of artificial intelligence can meet customers' changing needs and travel plans, and provide customers with better recommendations and choices. Or provide a contactless reception service. Travelers can use the hotel app to experience contactless check-in and check-out. Some hoteliers offer members digital keys that allow them to bypass the front desk entirely, choose their room and floor directly, and gain access to exclusive services and promotional offers. Concierge requests can also be submitted via the mobile app, allowing for contactless access to amenities.
Personalized Concierge Service
High Net Worth Individuals (HNWIs) are increasing the need for personalized services to optimize their time. A growing number of HNWIs are continually raising the bar for concierge service providers. Ask for a more personalized concierge service. Where there is a demand, there is an opportunity. Personalized service is a service with added value that is different from standardized services for the different needs or potential needs of customers, beyond the imagination of customers, and has added value. According to the personality characteristics and special requirements of the guests, proactively provide special services for the guests. Enterprises provide customers with personalized services that are difficult for competitors to imitate and consider important to form a sense of customer loyalty, and use good reputation to continuously attract new customers for the enterprise in order to gain a competitive advantage. Personalized service will be one of the future trends in the concierge service industry.
Rising disposable income and growing economy are the major factors driving the growth of the concierge services market
Rising disposable income and growing economy are the major factors driving the growth of the concierge services market. Many top executives, VIP clients, celebrities and other consumers choose to save time by outsourcing routine or professional tasks to concierge services or personal assistance services. The concierge service provider handles all the time-consuming documents in a professional manner, providing consumers with a stress-free travel experience. The service provider is responsible for all visa and passport services, luggage, duty-free collection. Concierge services greatly optimize the travel experience for consumers. With the improvement of people's income level, the continuous improvement of living standards, and the gradual formation of the concept of spending money to buy enjoyment, the income elasticity coefficient of consumer demand such as concierge services will increase significantly. Drive the rapid growth of the industry.
This report elaborates on the market size, market characteristics, and market growth of the Concierge Service industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Concierge Service. The report also introduces players in the industry from the perspective of the value chain and looks into the leading companies.
Key Points this Global Concierge Service Market Report Include:
Market Size Estimates: Concierge Service market size estimation in terms of revenue and sales from 2018-2028
Market Dynamic and Trends: Concierge Service market drivers, restraints, opportunities, and challenges
Macro-economy and Regional Conflict: Influence of global inflation and Russia & Ukraine War on the Concierge Service market
Segment Market Analysis: Concierge Service market revenue and sales by type and by application from 2018-2028
Regional Market Analysis: Concierge Service market situations and prospects in major and top regions and countries
Concierge Service Market
Competitive Landscape
and Major Players: Analysis of 10-15 leading market players, sales, price, revenue, gross, gross margin, product/service profile and recent development/updates, etc.Concierge Service Industry Chain: Concierge Service market raw materials & suppliers, manufacturing process, distributors by region, downstream customers
Concierge Service Industry News, Policies by regions
Concierge Service Industry Porters Five Forces Analysis
Key players in the global Concierge Service market are covered in Chapter 2:
One Concierge
American Express Concierge
TOKI, Inc.
Tokyo Elite Lifestyle Services
Pure Entertainment Group
PBI, Inc.
Pocket Concierge Inc.
John Paul Group
HinoMaple
Boutique Japan
Airserve
Quintessentially Group
TPO, Inc.
In Chapter 6 and Chapter 9, on the basis of types, the Concierge Service market from 2018 to 2028 is primarily split into:
Transportation
HoReCa & Entertainment
In Chapter 7 and Chapter 10, on the basis of applications, the Concierge Service market from 2018 to 2028 covers:
Corporate
Personal
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions from 2018 to 2028 are covered in Chapter 8 and Chapter 11:
United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
In summary, this report relies on sources from both primary and secondary, combines comprehensive quantitative analysis with detailed qualitative analysis, and pictures the market from a macro overview to micro granular segment aspects. Whatever your role in this industry value chain is, you should benefit from this report with no doubt.
Chapter Outline
This report consists of 12 chapters. Below is a brief guideline to help you quickly grasp the main contents of each chapter:
Chapter 1 first introduces the product overview, market scope, product classification, application, and regional division, and then summarizes the global Concierge Service market size in terms of revenue, sales volume, and average price.
Chapter 2 analyzes the main companies in the Concierge Service industry, including their main businesses, products/services, sales, prices, revenue, gross profit margin, and the latest developments/updates.
Chapter 3 is an analysis of the competitive environment of Concierge Service market participants. This mainly includes the revenue, sales, market share, and average price of the top players, along with the market concentration ratio in 2022 and the players' M&A and expansion in recent years.
Chapter 4 is an analysis of the Concierge Service industrial chain, including raw material analysis, manufacturing cost structure, distributors, and major downstream buyers.
Chapter 5 focuses on Concierge Service market dynamics and marketing strategy analysis, which include opportunities, challenges, industry development trends under inflation, industry news and policies analyzed by region, Porter's Five Forces analysis, as well as direct and indirect marketing, and the development trends of marketing channels.
Chapters 6-8 have segmented the Concierge Service market by type, application, and region, with a focus on sales and value from 2018 to 2023 from both vertical and horizontal perspectives.
Chapters 9-11 provide detailed Concierge Service market forecast data for 2023-2028, broken down by type and application, region, and major countries to help understand future growth trends.
Chapter 12 concludes with an explanation of the data sources and research methods. Verify and analyze through preliminary research to obtain final quantitative and qualitative data.
Years considered for this report:
Historical Years:
2018-2022Base Year:
2022Estimated Year:
2023Forecast Period:
2023-2028Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
