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The global Content Moderation Solutions market size was valued at USD 9018.15 Million in 2022 and will reach USD 15651.92 Million in 2028, with a CAGR of 9.62% during 2022-2028.
Content moderation solutions are the solutions used for screening user-generated content posted on internet sites including online marketplaces, social media platforms, dating sites, and communities and forums in order to measure the appropriateness of the online content for a certain site.
Content moderation solutions market has been booming owing to an increase in data generated. Content moderation is still in its nascent stages of development and is expected to enter growth stage by mid-term forecast. Significant increase in spending on communications and media services as well as government regulations to create a safe haven for online users, is expected to increase demand for content moderation solutions. To sustain this demand, reliance on automated content moderation solutions is expected to increase. Investments in artificial intelligence and strides in machine learning are expected to supplement growth of automated content moderation solutions.
Moreover, manual content moderation has shown high attrition rate in comparison with other outsourced BPO industries, and has affected growth of content moderation services. To address this issue, content moderation solutions providers have implemented multiple solutions. Some companies have increased their investments in automated content moderation solutions. Therefore, owing to conducive market environment and increase in preference of automated content moderations solutions, the market is expected to grow positively.
The Rising Popularity of Social Media
The content moderation solutions market is being fueled due to an upsurge in internet accessibility, growth of the e-commerce industry, and proliferating penetration of smart devices such as tablets and smartphones in emerging economies. Developing countries are receiving government support for the development of electronic infrastructure, which includes Internet connectivity. As such, anybody can create content and upload it with a single click, making it accessible to all. This gives rise to the increasing need to moderate this content, as the same content may not be suitable for all kinds of audiences. This is expected to create new opportunities for the growth of the content moderation solutions market during the coming years.
Failure of artificial intelligence in the identification and moderation of content in certain aspects
AI can be easily duped, and machines lack the ability to apply subjectivity and are unable to consider societal context before making a decision to keep or remove content. Content moderation plays a uniquely critical role for businesses with a growing multilingual and multicultural client base. If inappropriate content in the source language sneaks past the algorithms on any of the company's social media platforms, it could likely find its way into the machine translation (MT) data. If that happens, not only will there be inappropriate content published in the source language, but it will now be published in one or more target languages.
Moreover, algorithms are trained using vast datasets, and robust data is often not available in less commonly spoken languages. As a result, harmful content that is spread in these languages, which often targets minority communities, must be manually flagged by users, who are often victims of the harmful speech itself.
Therefore, failure of artificial intelligence and the multi-language barrier in the identification and moderation of content in certain aspects may be factors restraining the market growth.
Region Overview:
America is projected to account for a considerable share of the Content Moderation Solutions market and is expected to become the largest region by 2027.
Company Overview:
Webhelp is one of the major players operating in the Content Moderation Solutions market, holding a share of 1.58% in 2022.
Webhelp
Webhelp provides business outsourcing services. The Company offers data and analytics, consulting, webhelp payment, customer experience, contact centre, solution designing, and technology services. Webhelp serves fashion, logistics, media, telecom, and travel industries worldwide.
Open Access BPO
Open Access BPO is a multilingual outsourcing company providing multichannel processes for businesses of any industry, size, and location. We provide a wide range of customizable services, including customer experience, content moderation, and back office solutions.
What began as a humble telemarketing startup in 2006 has grown into a full-suite service provider with over 30 language offerings.
Segmentation Overview:
By type, Services segment accounted for the largest share of market in 2021.
Application Overview:
In the Content Moderation Solutions market, 69.88% of the total value was generated through the Social Media segment by application in 2021.
The Content Moderation Solutions market report covers sufficient and comprehensive data on market introduction, segmentations, status and trends, opportunities and challenges, industry chain, competitive analysis, company profiles, and trade statistics, etc. It provides in-depth and all-scale analysis of each segment of types, applications, players, 5 major regions and sub-division of major countries, and sometimes end user, channel, technology, as well as other information individually tailored before order confirmation.
Meticulous research and analysis were conducted during the preparation process of the report. The qualitative and quantitative data were gained and verified through primary and secondary sources, which include but not limited to Magazines, Press Releases, Paid Databases, Maia Data Center, National Customs, Annual Reports, Public Databases, Expert interviews, etc. Besides, primary sources include extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs, and marketing executives, downstream distributors, as well as end-clients.
In this report, the historical period starts from 2018 to 2022, and the forecast period ranges from 2023 to 2028. The facts and data are demonstrated by tables, graphs, pie charts, and other pictorial representations, which enhances the effective visual representation and decision-making capabilities for business strategy.
Key Companies in the global Content Moderation Solutions market covered in Chapter 4:
Pure Moderation
Magellan Solutions
LiveWorld
Microsoft Azure
Two Hat
Open Access BPO
Clarifai
Viafoura
TaskUs
Besedo
Webhelp
Cogito
Lionbridge AI
In Chapter 12 and Chapter 14.1, on the basis of types, the Content Moderation Solutions market from 2018 to 2028 is primarily split into:
Services
Software & Platform
In Chapter 13 and Chapter 14.2, on the basis of the Downstream Industry, the Content Moderation Solutions market from 2018 to 2028 covers:
Social Media
Ecommerce Retailer
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, history and forecast (2018-2028) of the following regions are covered in Chapters 6, 7, 8, 9, 10, 11, 15:
North America (United States, Canada, Mexico)
Europe (Germany, United Kingdom, France, Italy, Spain)
Asia Pacific (China, Japan, South Korea, India, Southeast Asia)
South America (Brazil, Argentina)
Middle East & Africa (Saudi Arabia, UAE, South Africa)
Outline:
Chapter 1 begins with the Content Moderation Solutions market scope and definition, product segment introduction, global overall market size, as well as market dynamics scenarios such as opportunities, challenges, and industry development trends under inflation. It offers a high-level view of the current state of the Content Moderation Solutions market and its likely evolution in the short to mid-term and long term.
Chapter 2 provides Content Moderation Solutions industry chain analysis, covering raw materials analysis, cost structure, price estimate, and forecast, along with price-impacting factors, downstream channels, and major customers. It aims to help readers to grab insights into product upstream, midstream, and downstream fields.
Chapter 3 depicts Content Moderation Solutions industry competitive analysis regarding market concentration rate, saturation rate, feasibility analysis from new entrants, as well as substitute's status and trends. It indicates the developing space and prospects of the current industry.
Chapter 4 analyzes extensive company profiles, comprising company basic info, product or service profiles, and sales, price, value, gross, and gross margin 2018-2023. It incorporates the Content Moderation Solutions market ranking, benchmarks, and company business portfolio.
Chapter 5 presents trade statistics of import and export volume from 2018-2023, demonstrating domestic and international market comparisons in specific countries.
Chapters 6-10 highlight Content Moderation Solutions market status at the regional and country levels, including 5 major regions of North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America. The region and country list in the sample is only for reference, and it can be adjusted as required.
Chapter 11 involves geographical market figures of sales, value, market share, and growth rate. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of each specific region.
Chapters 12-13 evaluate the Content Moderation Solutions market based on different types and applications. It focuses on sales and value of 2018-2023 from both vertical and horizontal perspectives.
Chapters 14-15 elaborate on the Content Moderation Solutions market forecast data from 2023-2028, segmented by types and applications, regions, and major countries, helping readers to know future aspects and growth trends.
Chapter 16 ends with an elaboration of data sources and research methodology. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Content moderation solutions are the solutions used for screening user-generated content posted on internet sites including online marketplaces, social media platforms, dating sites, and communities and forums in order to measure the appropriateness of the online content for a certain site.
Content moderation solutions market has been booming owing to an increase in data generated. Content moderation is still in its nascent stages of development and is expected to enter growth stage by mid-term forecast. Significant increase in spending on communications and media services as well as government regulations to create a safe haven for online users, is expected to increase demand for content moderation solutions. To sustain this demand, reliance on automated content moderation solutions is expected to increase. Investments in artificial intelligence and strides in machine learning are expected to supplement growth of automated content moderation solutions.
Moreover, manual content moderation has shown high attrition rate in comparison with other outsourced BPO industries, and has affected growth of content moderation services. To address this issue, content moderation solutions providers have implemented multiple solutions. Some companies have increased their investments in automated content moderation solutions. Therefore, owing to conducive market environment and increase in preference of automated content moderations solutions, the market is expected to grow positively.
The Rising Popularity of Social Media
The content moderation solutions market is being fueled due to an upsurge in internet accessibility, growth of the e-commerce industry, and proliferating penetration of smart devices such as tablets and smartphones in emerging economies. Developing countries are receiving government support for the development of electronic infrastructure, which includes Internet connectivity. As such, anybody can create content and upload it with a single click, making it accessible to all. This gives rise to the increasing need to moderate this content, as the same content may not be suitable for all kinds of audiences. This is expected to create new opportunities for the growth of the content moderation solutions market during the coming years.
Failure of artificial intelligence in the identification and moderation of content in certain aspects
AI can be easily duped, and machines lack the ability to apply subjectivity and are unable to consider societal context before making a decision to keep or remove content. Content moderation plays a uniquely critical role for businesses with a growing multilingual and multicultural client base. If inappropriate content in the source language sneaks past the algorithms on any of the company's social media platforms, it could likely find its way into the machine translation (MT) data. If that happens, not only will there be inappropriate content published in the source language, but it will now be published in one or more target languages.
Moreover, algorithms are trained using vast datasets, and robust data is often not available in less commonly spoken languages. As a result, harmful content that is spread in these languages, which often targets minority communities, must be manually flagged by users, who are often victims of the harmful speech itself.
Therefore, failure of artificial intelligence and the multi-language barrier in the identification and moderation of content in certain aspects may be factors restraining the market growth.
Region Overview:
America is projected to account for a considerable share of the Content Moderation Solutions market and is expected to become the largest region by 2027.
Company Overview:
Webhelp is one of the major players operating in the Content Moderation Solutions market, holding a share of 1.58% in 2022.
Webhelp
Webhelp provides business outsourcing services. The Company offers data and analytics, consulting, webhelp payment, customer experience, contact centre, solution designing, and technology services. Webhelp serves fashion, logistics, media, telecom, and travel industries worldwide.
Open Access BPO
Open Access BPO is a multilingual outsourcing company providing multichannel processes for businesses of any industry, size, and location. We provide a wide range of customizable services, including customer experience, content moderation, and back office solutions.
What began as a humble telemarketing startup in 2006 has grown into a full-suite service provider with over 30 language offerings.
Segmentation Overview:
By type, Services segment accounted for the largest share of market in 2021.
Application Overview:
In the Content Moderation Solutions market, 69.88% of the total value was generated through the Social Media segment by application in 2021.
The Content Moderation Solutions market report covers sufficient and comprehensive data on market introduction, segmentations, status and trends, opportunities and challenges, industry chain, competitive analysis, company profiles, and trade statistics, etc. It provides in-depth and all-scale analysis of each segment of types, applications, players, 5 major regions and sub-division of major countries, and sometimes end user, channel, technology, as well as other information individually tailored before order confirmation.
Meticulous research and analysis were conducted during the preparation process of the report. The qualitative and quantitative data were gained and verified through primary and secondary sources, which include but not limited to Magazines, Press Releases, Paid Databases, Maia Data Center, National Customs, Annual Reports, Public Databases, Expert interviews, etc. Besides, primary sources include extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs, and marketing executives, downstream distributors, as well as end-clients.
In this report, the historical period starts from 2018 to 2022, and the forecast period ranges from 2023 to 2028. The facts and data are demonstrated by tables, graphs, pie charts, and other pictorial representations, which enhances the effective visual representation and decision-making capabilities for business strategy.
Key Companies in the global Content Moderation Solutions market covered in Chapter 4:
Pure Moderation
Magellan Solutions
LiveWorld
Microsoft Azure
Two Hat
Open Access BPO
Clarifai
Viafoura
TaskUs
Besedo
Webhelp
Cogito
Lionbridge AI
In Chapter 12 and Chapter 14.1, on the basis of types, the Content Moderation Solutions market from 2018 to 2028 is primarily split into:
Services
Software & Platform
In Chapter 13 and Chapter 14.2, on the basis of the Downstream Industry, the Content Moderation Solutions market from 2018 to 2028 covers:
Social Media
Ecommerce Retailer
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, history and forecast (2018-2028) of the following regions are covered in Chapters 6, 7, 8, 9, 10, 11, 15:
North America (United States, Canada, Mexico)
Europe (Germany, United Kingdom, France, Italy, Spain)
Asia Pacific (China, Japan, South Korea, India, Southeast Asia)
South America (Brazil, Argentina)
Middle East & Africa (Saudi Arabia, UAE, South Africa)
Outline:
Chapter 1 begins with the Content Moderation Solutions market scope and definition, product segment introduction, global overall market size, as well as market dynamics scenarios such as opportunities, challenges, and industry development trends under inflation. It offers a high-level view of the current state of the Content Moderation Solutions market and its likely evolution in the short to mid-term and long term.
Chapter 2 provides Content Moderation Solutions industry chain analysis, covering raw materials analysis, cost structure, price estimate, and forecast, along with price-impacting factors, downstream channels, and major customers. It aims to help readers to grab insights into product upstream, midstream, and downstream fields.
Chapter 3 depicts Content Moderation Solutions industry competitive analysis regarding market concentration rate, saturation rate, feasibility analysis from new entrants, as well as substitute's status and trends. It indicates the developing space and prospects of the current industry.
Chapter 4 analyzes extensive company profiles, comprising company basic info, product or service profiles, and sales, price, value, gross, and gross margin 2018-2023. It incorporates the Content Moderation Solutions market ranking, benchmarks, and company business portfolio.
Chapter 5 presents trade statistics of import and export volume from 2018-2023, demonstrating domestic and international market comparisons in specific countries.
Chapters 6-10 highlight Content Moderation Solutions market status at the regional and country levels, including 5 major regions of North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America. The region and country list in the sample is only for reference, and it can be adjusted as required.
Chapter 11 involves geographical market figures of sales, value, market share, and growth rate. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of each specific region.
Chapters 12-13 evaluate the Content Moderation Solutions market based on different types and applications. It focuses on sales and value of 2018-2023 from both vertical and horizontal perspectives.
Chapters 14-15 elaborate on the Content Moderation Solutions market forecast data from 2023-2028, segmented by types and applications, regions, and major countries, helping readers to know future aspects and growth trends.
Chapter 16 ends with an elaboration of data sources and research methodology. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Years considered for this report:
Historical Years:
2018-2022Base Year:
2022Estimated Year:
2023Forecast Period:
2023-2028Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
