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According to our Researcherlatest study, the global Patient Experience Software market size was valued at USD 1154.5 million in 2023 and is forecast to a readjusted size of USD 1995.9 million by 2030 with a CAGR of 8.1% during review period.
Patient experience software is a type of software that helps healthcare providers and organizations measure, improve, and manage the experience and satisfaction of their patients. Patient experience software can collect and analyze feedback from patients through various channels such as surveys, reviews, ratings, comments, etc. Patient experience software can also provide insights and recommendations to improve the quality of care, service, and communication with patients. Patient experience software can also help healthcare providers and organizations comply with regulatory standards and accreditation requirements related to patient experience.
The industry trend of patient experience software is influenced by several factors such as the growth of the healthcare sector, the demand for patient-centric care, the innovation and differentiation of patient experience software products and services, and the market competition. Some of the main trends that can be observed are:
The growth of the healthcare sector: The healthcare sector has been growing steadily in recent years, especially due to the impact of the COVID-19 pandemic, which has increased the demand for healthcare services and resources.This trend has increased the demand for patient experience software among healthcare providers and organizations, as they need to manage and improve the experience and satisfaction of their growing and diverse patient population.
The demand for patient-centric care: The patient-centric care is a model of care that puts the patient at the center of the decision-making process and considers their preferences, needs, values, and outcomes. The patient-centric care aims to improve the quality, safety, efficiency, and effectiveness of healthcare delivery, as well as to enhance the patient engagement, loyalty, and advocacy. According to a report by Accenture , 90% of healthcare executives agree that delivering a personalized patient experience is critical to their organization’s success. This trend has driven the adoption of patient experience software among healthcare providers and organizations, as they can use it to collect and analyze feedback from patients and provide them with more personalized and tailored care experiences.
The innovation and differentiation of patient experience software products and services: The patient experience software industry is also challenged by the need to innovate and differentiate its products and services in order to meet the changing needs and expectations of the customers and the market. The industry has been investing in research and development to create new products that offer better quality , performance , functionality , design , etc. For example , some of the innovations that have been introduced or are being developed in the industry are:
AI-powered patient experience software: AI-powered patient experience software is a type of patient experience software that uses artificial intelligence (AI) to enhance and automate various processes and tasks such as feedback collection , analysis , action , etc. AI-powered patient experience software can leverage machine learning , natural language processing , computer vision , etc. to create more effective , efficient , and intelligent patient experience solutions.
Mobile-based patient experience software: Mobile-based patient experience software is a type of patient experience software that uses mobile devices such as smartphones or tablets to access and use the software features and functions . Mobile-based patient experience software can offer benefits such as mobility , convenience , flexibility , productivity , etc.
Cloud-based patient experience software: Cloud-based patient experience software is a type of patient experience software that uses cloud computing technology to store and access data and applications over the internet rather than on local servers or devices . Cloud-based patient experience software can offer benefits such as scalability , accessibility , reliability , security , cost-effectiveness , etc.
The Global Info Research report includes an overview of the development of the Patient Experience Software industry chain, the market status of Hospitals (Interactive Patient Care Systems (IPC), Patient Case Management), Health Systems (Interactive Patient Care Systems (IPC), Patient Case Management), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Patient Experience Software.
Regionally, the report analyzes the Patient Experience Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Patient Experience Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Patient Experience Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Patient Experience Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Interactive Patient Care Systems (IPC), Patient Case Management).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Patient Experience Software market.
Regional Analysis: The report involves examining the Patient Experience Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Patient Experience Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Patient Experience Software:
Company Analysis: Report covers individual Patient Experience Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Patient Experience Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Hospitals, Health Systems).
Technology Analysis: Report covers specific technologies relevant to Patient Experience Software. It assesses the current state, advancements, and potential future developments in Patient Experience Software areas.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Patient Experience Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Interactive Patient Care Systems (IPC)
Patient Case Management
Patient Engagement
Patient Relationship Management (PRM)
Market segment by Application
Hospitals
Health Systems
Market segment by players, this report covers
Epic MyChart Bedside
Spok
Access Care Planning (formerly Mobizio)
Getwell
athenaCoordinator
eClinicalWorks
SimplePractice
Luma Health
Allscripts
ChiroTouch
Phreesia
DrChrono
SoftClinic
Solutionreach
WebPT
RevenueWell
Weave
Salesforce Health Cloud
patientNOW
PracticeSuite
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Patient Experience Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Patient Experience Software, with revenue, gross margin and global market share of Patient Experience Software from 2019 to 2024.
Chapter 3, the Patient Experience Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Patient Experience Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Patient Experience Software.
Chapter 13, to describe Patient Experience Software research findings and conclusion.
Patient experience software is a type of software that helps healthcare providers and organizations measure, improve, and manage the experience and satisfaction of their patients. Patient experience software can collect and analyze feedback from patients through various channels such as surveys, reviews, ratings, comments, etc. Patient experience software can also provide insights and recommendations to improve the quality of care, service, and communication with patients. Patient experience software can also help healthcare providers and organizations comply with regulatory standards and accreditation requirements related to patient experience.
The industry trend of patient experience software is influenced by several factors such as the growth of the healthcare sector, the demand for patient-centric care, the innovation and differentiation of patient experience software products and services, and the market competition. Some of the main trends that can be observed are:
The growth of the healthcare sector: The healthcare sector has been growing steadily in recent years, especially due to the impact of the COVID-19 pandemic, which has increased the demand for healthcare services and resources.This trend has increased the demand for patient experience software among healthcare providers and organizations, as they need to manage and improve the experience and satisfaction of their growing and diverse patient population.
The demand for patient-centric care: The patient-centric care is a model of care that puts the patient at the center of the decision-making process and considers their preferences, needs, values, and outcomes. The patient-centric care aims to improve the quality, safety, efficiency, and effectiveness of healthcare delivery, as well as to enhance the patient engagement, loyalty, and advocacy. According to a report by Accenture , 90% of healthcare executives agree that delivering a personalized patient experience is critical to their organization’s success. This trend has driven the adoption of patient experience software among healthcare providers and organizations, as they can use it to collect and analyze feedback from patients and provide them with more personalized and tailored care experiences.
The innovation and differentiation of patient experience software products and services: The patient experience software industry is also challenged by the need to innovate and differentiate its products and services in order to meet the changing needs and expectations of the customers and the market. The industry has been investing in research and development to create new products that offer better quality , performance , functionality , design , etc. For example , some of the innovations that have been introduced or are being developed in the industry are:
AI-powered patient experience software: AI-powered patient experience software is a type of patient experience software that uses artificial intelligence (AI) to enhance and automate various processes and tasks such as feedback collection , analysis , action , etc. AI-powered patient experience software can leverage machine learning , natural language processing , computer vision , etc. to create more effective , efficient , and intelligent patient experience solutions.
Mobile-based patient experience software: Mobile-based patient experience software is a type of patient experience software that uses mobile devices such as smartphones or tablets to access and use the software features and functions . Mobile-based patient experience software can offer benefits such as mobility , convenience , flexibility , productivity , etc.
Cloud-based patient experience software: Cloud-based patient experience software is a type of patient experience software that uses cloud computing technology to store and access data and applications over the internet rather than on local servers or devices . Cloud-based patient experience software can offer benefits such as scalability , accessibility , reliability , security , cost-effectiveness , etc.
The Global Info Research report includes an overview of the development of the Patient Experience Software industry chain, the market status of Hospitals (Interactive Patient Care Systems (IPC), Patient Case Management), Health Systems (Interactive Patient Care Systems (IPC), Patient Case Management), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Patient Experience Software.
Regionally, the report analyzes the Patient Experience Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Patient Experience Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Patient Experience Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Patient Experience Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Interactive Patient Care Systems (IPC), Patient Case Management).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Patient Experience Software market.
Regional Analysis: The report involves examining the Patient Experience Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Patient Experience Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Patient Experience Software:
Company Analysis: Report covers individual Patient Experience Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Patient Experience Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Hospitals, Health Systems).
Technology Analysis: Report covers specific technologies relevant to Patient Experience Software. It assesses the current state, advancements, and potential future developments in Patient Experience Software areas.
Competitive Landscape
: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Patient Experience Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Patient Experience Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Interactive Patient Care Systems (IPC)
Patient Case Management
Patient Engagement
Patient Relationship Management (PRM)
Market segment by Application
Hospitals
Health Systems
Market segment by players, this report covers
Epic MyChart Bedside
Spok
Access Care Planning (formerly Mobizio)
Getwell
athenaCoordinator
eClinicalWorks
SimplePractice
Luma Health
Allscripts
ChiroTouch
Phreesia
DrChrono
SoftClinic
Solutionreach
WebPT
RevenueWell
Weave
Salesforce Health Cloud
patientNOW
PracticeSuite
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Patient Experience Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Patient Experience Software, with revenue, gross margin and global market share of Patient Experience Software from 2019 to 2024.
Chapter 3, the Patient Experience Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Patient Experience Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Patient Experience Software.
Chapter 13, to describe Patient Experience Software research findings and conclusion.
Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
